New digital assistant helps customers evaluate 3M materials, compare options and solve application challenges.

 

3M has launched a new AI-powered digital assistant that gives industrial customers direct, self-service access to 3M technical expertise. 

 

The  ask.3m.com  tool helps users evaluate 3M materials, compare options, and address application challenges more efficiently.

 

At this stage, consumer products are not included.

 

"Our customers rely on 3M for deep application expertise and collaborative problem-solving across a wide range of industries," Chris Goralski, group president – 3M safety and Industrial, said.

 

Ask 3M's conversational answers are grounded in verified 3M documentation, company expertise, and validated product knowledge - not open internet data. It also links product suggestions to authorised 3M distributors and allows users to download source documents directly in the conversation.